Five labs · Four continents · One team
We are here to HELP
No call centre, no hold music — real scientists, clear responsibilities, written answers you can reread later.
What is it about?
Pick the right channel
Every request goes straight to the team in charge. That gets you the answer you need, faster.
ICP testing & lab results
Questions about your ICP results, sample submission, interpretation or retesting.
hello@triton.de Reply: 1–2 business daysProducts, dosing & application
Core7, Supplements, Treatments, Organics — questions about proper use or tailored recommendations.
hello@triton.de Reply: 1–2 business daysDistributors & B2B
Specialist retail, wholesale, distributors, orders and terms.
julian@triton.de Reply: 2–3 business daysPress & media
Interviews, expert quotes, press kits, image material, editorial collaborations.
marketing@triton.de Reply: 1–3 business daysResearch & partnerships
Scientific collaborations, studies, joint publications, projects around the Great Barrier Reef.
julian@triton.de Reply: 3–5 business daysCareers
Speculative applications, internships, lab positions, roles in research and product development.
jobs@triton.de Reply: 1–2 weeksNot sure where to send it? Write to hello@triton.de — we'll route it.
Five platforms, one science
The TRITON worlds
Depending on what you need, a different platform is the right place. Here's the overview.
Method & science
The main site: TRITON method, products, research, habitats. You are here.
Main siteICP testing & account
Order tests, view results, manage aquariums, analyse trend data.
Lab portalOfficial TRITON US Shop
Official TRITON products for the US market.
To the shopOfficial TRITON Australia Shop
Official TRITON products for the Australia market.
To the shopOfficial TRITON UK Shop
Official TRITON products for the UK market.
To the shopOfficial TRITON Germany Shop
Official TRITON products for the Germany market.
To the shopQuick questions
Common contact FAQs
How long does it take to get an answer on ICP results?
Your results are delivered automatically after lab analysis. We usually reply to questions about them within 1–2 business days — for complex cases we consult the lab first and follow up once we have solid answers.
Can I show my tank via video or photo?
Yes — attachments up to 20 MB are fine. For longer videos please use a cloud link (WeTransfer, Google Drive, Dropbox). We'll watch and reply with concrete advice.
Does TRITON offer phone support?
No — and it's deliberate. Reef keeping is complex, numbers and values matter. Written answers can be saved, reread and shared. Phone calls disappear the moment you hang up.
What languages does the team answer in?
German, English and Portuguese are handled directly by our team. Other languages are routed to the appropriate regional contact — expect a day of extra lead time.
Can I schedule a visit to a lab?
Our labs are working labs, not showrooms. For visits, interviews or tours, please email press@triton.de or research@triton.de — we review requests individually.
Legal
Company details, management, commercial register and VAT ID are listed in the imprint.
Full imprint